![]() ![]() Mint travelers will customize their meal by choosing among five "comfort food with a twist" offerings, served tapas-style, followed by dessert. ![]() JetBlue, New York's Hometown Airline™, has partnered with the popular New York City-based restaurant Saxon + Parole to curate the onboard menu. Mint will feature a pre-departure drink, followed by a cocktail and amuse-bouche once airborne. This is the JetBlue way, and we look forward to welcoming you onboard." We believe Mint is better than other airlines' first and business class service, and with fares that make it accessible to everyone, we think Mint will become the obvious choice for customers flying across the country. JetBlue is truly all about serving the under-served, the customer who wants to enjoy first-rate service at an exceptional and affordable fare. It is stylish service minus all of the stuffiness often associated with the traditional front-of-the-cabin experience. "Mint is JetBlue's refreshing take on a premium class product. "Just as we revolutionized the core travel experience more than a decade ago with an elevated product and customer-focused culture, we intend to reinvent the lucrative coast-to-coast market with Mint," said JetBlue President and CEO Dave Barger. With the rollout of JetBlue's summer 2014 schedule in November, customers will continue to see industry-shattering prices for Mint, starting at $599 one-way. ![]() There will be more good news for summer coast-to-coast travelers. To celebrate JetBlue's new Mint service, fares are now on sale for $499 one way from New York (JFK) to Los Angeles (LAX) for travel between June 15 – the first day Mint flights will be in service – and J– the end of JetBlue's current schedule. Mint will offer an unparalleled in-flight experience: the longest lie-flat beds in domestic business class and four private suites among the 16 Mint seats. 30, 2013 /PRNewswire/ - JetBlue Airways (NASDAQ: JBLU) today shakes up the transcontinental premium market by introducing Mint, now available for sale. From the inoperable buddy seat to the damaged suite numbers, the product already feels like it needs some TLC - which is somewhat surprising given that it was just introduced two years ago.NEW YORK, Sept. That said, throughout my journey, I couldn't help but notice some issues with the new cabin. I appreciated the delicious food and beverage options, enjoyed personalized service from multiple friendly flight attendants and even loved getting the opportunity to try the new seats once again. Bottom lineĪbove all else, I had two great flights in JetBlue's new Mint product. We’re focused on ensuring Mint continues to be a disruptive competitive force in the industry, just as it always has been, and it’s a high priority that we keep the product performing to customers’ satisfaction. Customers are giving our refreshed Mint very high satisfaction scores and our low-fares, high-quality experience is making a positive impact both in transcon and trans-Atlantic markets. As we gain operational experience with the new Mint configuration, we have a team focused on the product’s performance standards and are working closely with the equipment manufacturers to find solutions where we have seen performance issues. This is the case with launch customers for almost any product. Wear and tear is common on any aircraft interior, and because Mint’s bespoke design brought all-new innovations to the market, we expect that the first few years will help us learn how different elements of the product perform over time. The Mint refresh features all-private suites with a sliding door for every Mint customer, a custom-designed seat cushion, and countless other innovative and thoughtful design touches for our customers. After disrupting the airline industry with a premium travel experience for a fraction of the cost in 2014, Mint received a complete refresh in 2020, setting a new standard for premium flying. ![]() JetBlue's responseīefore writing this story, I detailed my experience to JetBlue's communications team, and carrier spokesperson Emily Martin shared the following statement to explain that much of this wear and tear is to be expected with a new product. I'm not sure if this is a manufacturing defect with the materials or whether JetBlue just chose the wrong color (or a mix of the two), but I would've hoped that the product would look better after just two years of use. The footwell covering was already peeling, and the gray-colored lining seemed to have already been stained. ![]()
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